In civilised life the art of rhetoric is perhaps a man’s most potent weapon. An ability to sway decision makers and establish consensus via a cocktail of well crafted ethos, more…

There are new calls upon the legal profession’s watchdog to accept complaints from non-clients and consumers otherwise prevented from complaining due to ‘technicalities’ out today. The Legal Services Board’s independent more…

ADVICE GUIDE: Almost one in four complaints about lawyers relate to clients feeling ‘over-charged, confused, or surprised’ at the costs. The following guide is aimed at consumers to make sure more…

‘Cost’ was the single most common cause of complaints from clients about their lawyers, according to a new report published Legal Ombudsman. It found that in ‘20% to 25%’ of more…

INTERVIEW WITH THE LEGAL OMBUDSMAN: Law firms and individual lawyers will be named and shamed where there is a pattern of complaints or when it is in the public interest more…

The Office for Legal Complaints, which oversees the Legal Ombudsman, has decided to ‘name and shame’ lawyers in specific circumstances. From next year, for the first time specific information about more…